For Counsels Desktop Sync support, email support@misteretec.com.
Include
- Your organization or tenant name.
- Your contact name and a safe way to reply.
- The product version, Windows version, approximate time, and a concise description of the issue.
- A redacted screenshot or non-confidential error category if necessary.
Do not send by ordinary email
- Document files or client or matter content unless a support representative has arranged an approved secure transfer.
- Passwords, device tokens, pairing codes, or recovery keys.
- Unredacted confidential filenames, paths, hash values, or screenshots containing client data.
Privacy and rights requests
Use the same address for privacy, access, correction, deletion, consent-withdrawal, or grievance requests. For tenant document data, contact your organization or tenant administrator first because it controls that data.
Security reports
For a suspected vulnerability, follow the guidance on the Security page and do not include exploit code or confidential data in an initial email.